British Embassy Hanoi
Central Building, 4th floor
31 Hai Ba Trung
Telephone: +84 (0)24 3936 0500
Fax: +84 (0)24 3936 0561
Email: for trade and investment in Vietnam
Contact form for consular enquiries:
For enquiries that are not about consular issues email:
Office opening hours:
Monday to Thursday: 8.30am to 12.30pm and 1.30pm to 4.45pm
Friday: 8.30am to 12.30pm and 1.00pm to 3.00pm
The British Embass Hanoi maintains and develops relations between the UK and Vietnam.
Find out more on their UK and Vietnam news page, here: https://www.gov.uk/world/vietnam/news. The British Embassy Hanoi provide services to British nationals living in and visiting Vietnam. You can access UK Government services while in Vietnam at: https://www.gov.uk/world/vietnam.
Their work covers a range of areas including:
political – diplomatic co-operation
global and regional issues
sustainable socio-economic development
education, training, science and technology
security and defence
If you are in Hanoi and you need urgent help (for example, you have been attacked, arrested or someone has died), call +84 (0) 24 3936 0500. If you are in the UK and worried about a British national in Vietnam, call 020 7008 1500.
The British Embassy Hanoi is open by appointment only, 9:00am - 10:00am Tuesday and Thursday and 2:00pm - 3:00pm Wednesday (except public holidays).
Get an emergency travel document
You can apply for an emergency travel document if you are abroad and your passport has been lost or stolen, damaged or expired, and you cannot get a new or replacement passport in time to travel.
Apply online for an emergency travel document at: https://www.gov.uk/emergency-travel-document.
If the person needing the emergency travel document is under 16, a parent or guardian should apply on their behalf.
You will need to obtain an exit visa issued by the Vietnam Immigration Department when leaving the country on an emergency travel document issued in Vietnam. This can take up to 5 working days to obtain. Please contact the British Embassy Hanoi at: https://www.gov.uk/world/organisations/british-embassy-hanoi#contact-us, as soon as possible if you are travelling in a week or less.
If you are travelling in more than 3 weeks, check if you can get a new or replacement passport in time to travel, here: https://www.gov.uk/renew-adult-passport.
If you are not a British citizen or have not had a British passport before
If you are not sure, check if you are a British citizen, here: https://www.gov.uk/check-british-citizenship.
If you are not a British citizen but think you may be eligible, contact the British Embassy Hanoi to apply for an emergency travel document, here: https://www.gov.uk/world/organisations/british-embassy-hanoi#contact-us.
Once you have contacted them, you will be advised to make an appointment to apply for an emergency travel document at the British Embassy Hanoi: https://www.consular-appointments.service.gov.uk/fco#!/british-embassy-hanoi/issuing-an-emergency-travel-document/slot_picker.
Other consular services
Notarial and documentary services
The British Embassy Hanoi may be able to offer notarial services for British nationals in Vietnam. Check the full list of notarial and documentary services they provide at: https://www.gov.uk/guidance/notarial-and-documentary-services-guide-for-vietnam.
Find out how to get official confirmation that your UK public documentation is genuine so it can be accepted by foreign authorities, here: https://www.gov.uk/get-document-legalised. The UK does not require any documents to be legalised for use within the UK.
UK law states that the British Embassy Hanoi have to charge for some of their services. See the full list of their current fees in Vietnam, here: https://www.gov.uk/government/publications/vietnam-consular-fees.
The British Embassy Hanoi also provide services in Ho Chi Minh City: https://www.gov.uk/world/organisations/british-consulate-general-ho-chi-minh-city.